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    "headline": "The Ticket Export Became an Executive Taxonomy",
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    "dek": "A layered clustering pipeline turned heterogeneous IT-service tickets into main topics and subtopics.",
    "summary": "A layered clustering pipeline turned heterogeneous IT-service tickets into main topics and subtopics.",
    "body_text": "Across six artifacts and five sales-engineering and customer-success raters, interpretability, actionability, trust and likelihood of use all averaged above four out of five. The small stakeholder study supports the design, not broad enterprise generalization.",
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      "title": "arXiv preprint 2608.12670",
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    "title": "The Ticket Export Became an Executive Taxonomy",
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